Welcome to Enfield Royal Clinic Oman! This patient policy outlines the guidelines and procedures for receiving care at our clinic. Clear communication is essential for a positive patient experience. This policy helps you understand your rights and responsibilities as a patient, as well as our commitment to providing you with high-quality healthcare.

Patient Rights:

At Enfield Royal Clinic Oman, we hold our patients in high regard and ensure they receive proper care. This includes respecting their rights to respectful treatment, confidentiality, information, participation in care, and access to care.

• Respectful Treatment:

You have the right to be treated with dignity, courtesy, and respect by all healthcare team members, regardless of your race, religion, ethnicity, gender, sexual orientation, or socioeconomic status.

• Confidentiality:

Your medical information is private. Under HIPAA regulations, we will safeguard the confidentiality of your medical records and all communications. You will be informed of situations where disclosure may be required by law.

• Information:

You have the right to receive clear and understandable information about your health condition, diagnosis, treatment options, potential risks, and benefits. This information will be provided in a way that you can understand and will be tailored to your individual needs.

• Participation in Care:

You have the right to be involved in making decisions about your care. You can ask questions and express your preferences. You can also refuse any treatment or test, and we will respect your decision.

• Access to Care:

You have the right to access medically necessary care within the scope of our services and capabilities. We will work with you to ensure you receive the care you need, even if it requires a referral to another provider.

Patient Responsibilities:

Proper treatment requires a trusted relationship between the patient and the clinic. To ensure our patient gets the best quality and appropriate treatment, we ask our patients the following responsibilities:

• Providing Information:

You are responsible for providing accurate and complete information about your medical history, current health condition, medications you are taking, and allergies you have. This information is vital for your doctor to make informed decisions about your care.

• Following Instructions:

Please follow your doctor’s treatment plan and medication instructions. This includes taking medications as prescribed, attending follow-up appointments, and making any necessary lifestyle changes.

• Respect and Courtesy:

Our priority is creating a respectful environment for all patients and staff. We advise you to kindly respect all our staff members and treat everyone with courtesy. 

• Appointment Attendance:

Time is of the essence, and we value yours and ours. Please arrive on time for appointments and notify us if you encounter any inconvenience. We will reschedule your appointment.

• Financial Responsibility:

We know medical bills can be confusing, but you should pay the bills and all dues in time to avoid trouble. You can also choose financial plans or insurance plans to avoid tangling with bills.

Appointments and Scheduling

• Making Appointments:

Making an appointment is essential. It helps to keep your record, and doctors recognize you by your name. You can make an appointment now by clicking on the Contact Now button.

• Canceling/Rescheduling:

We understand the busy routine of life, and sometimes, it can be difficult to come at the right time for an appointment. You can always cancel or reschedule your appointment by contacting the previous contact through whom you made it.

• Late Arrivals:

If you are running late for your appointment, please call us ahead of time whenever possible. We will do our best to accommodate you, but significant delays may result in a shorter appointment time or rescheduling to ensure we can see all our patients.

Financial Policies:

• Insurance:

We participate with a variety of insurance plans. Please contact your insurance company to verify your in-network status and coverage details for our services. We are not responsible for services denied by your insurance company.

• Payment:

1. We accept several payment methods, such as credit cards and debit cards. Co-pays and deductibles are due at the time of service.
2. For services not covered by insurance, we will provide you with an estimate of charges in advance.
3. We offer payment plans for certain services. Please inquire with our billing department for details.

• Billing:

1. You will receive a statement by mail or SMS for any payment you make at our clinic. 
2. We also notify you whether a payment is due within days of the statement date.
3. We encourage you to review your statements carefully and contact us if you have any questions or mismatches.

Complaints and Feedback:

• Feedback:

We always appreciate our patient’s feedback. You can share your feedback by:

1. Completing our patient satisfaction survey after your visit.
2. Leaving a review on our website or social media pages.
3. Emailing us.
4. Speaking to our office manager directly.

• Complaints:

We are open to complaints and constructive criticism, which helps our clinic and staff improve and do more good work for the satisfaction of our patients. You can register your complaints with the staff members or email them to the clinic’s official email[info@oman.enfieldguru.com].

Contact Information:

Enfield Royal Clinic Oman

Location: 1089 Al Wasl Road – Al Manara – Dubai – United Arab Emirates

Phone: 96892600111

Email: info@oman.enfieldguru.com